🔄 Return and Exchange Policy – ​​Fill Basket

At DoldurSepet, we prioritize not only providing high-quality, functional products but also ensuring customer satisfaction. That's why we offer an easy, fast, and reliable returns process.

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✅ Return Policy

You can return the product you purchased within 15 days from the date of delivery, without stating any reason.

The product to be returned:
✔️ Unused, undamaged
✔️ Must be in original packaging and with all accessories

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🔁 Change

✔️ If you wish to return your product, you can request a new or different product instead of a refund.

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💸 Return Process

✔️ Send us your return request via our contact page or email.
✔️ Special return shipping information will be shared with you.
✔️ Refunds will be made within 5 business days after the product reaches us.
✔️ Refunds will be made using the same method you used to pay (credit card, debit card, etc.)

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🚚 Shipping Fee

✔️ For unconditional returns, the first return shipping fee is covered by DoldurSepet.
✔️ In case of change, the first shipment shipping fee belongs to us.

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🛑 Non-Refundable Situations

✔️ Products that pose a hygiene risk due to personal use (for example: personal care products, kitchenware, hygienic packaged products) cannot be returned if they have been opened.
✔️ If the product is delivered damaged or missing, please have the cargo officer record the situation and contact us when receiving the product.